Privacy Policy

Last updated: 8 October 2026

Clean Air Filtration (ABN 37 072 641 920) respects your privacy. This policy explains how we handle personal information relating to enquiries, customers, site contacts and website visitors. We apply the Privacy Act 1988 (Cth) and Australian Privacy Principles to the extent they apply to our business.

1. Information we collect

We collect contact and business information you provide, including your name, company, email, phone number, site address, service requirements, messages and photographs. Booking and service records may also include site-contact details, access instructions, inspection findings, service reports and billing information.

Website and security services may process technical information such as your IP address, browser, device and activity on the website. Please do not upload sensitive personal information or photographs of people unless necessary for your enquiry and you are authorised to provide them.

2. How we collect and use information

We collect information through website forms, phone calls, emails, bookings and service visits, and from authorised business or site representatives. We use it to respond to enquiries, prepare quotes, arrange and deliver services, communicate with site contacts, maintain service records, administer accounts and protect our systems.

You can make a general enquiry without identifying yourself where practical. If you do not provide information needed for a quote or booking, we may be unable to provide that service.

3. Sharing information

Information may be shared with our staff, contractors and service providers where needed for the purposes above. These include website hosting, customer-management, scheduling, communications, accounting and IT providers. We may also disclose information to professional advisers or authorities where required or authorised by law. We do not sell personal information.

4. Overseas processing and storage

Our services are provided to Australian customers, but this does not mean all information is stored in Australia. Website enquiries and associated uploaded photographs are processed by our cloud customer-management system, which uses hosting in Germany. Other technology providers may process information outside Australia; the locations depend on their services and arrangements.

Contact us if you need information about overseas handling relevant to your enquiry. Where the Australian Privacy Principles apply, we take reasonable steps required by those principles for overseas disclosures. We do not promise Australia-only storage.

5. Cookies and third-party services

Our website uses cookies and similar technologies for website operation and security. Embedded services, such as Google Maps, and third-party website services may collect technical information under their own privacy policies. You can manage cookies through your browser; blocking them may affect some features. External websites and embedded services are not controlled by us.

6. Marketing preferences

If we send commercial marketing messages, we do so in accordance with applicable consent and unsubscribe requirements. You can unsubscribe using the option in the message or contact us below. Opting out of marketing does not stop essential communications about a current enquiry, booking or account.

7. Security, retention and data breaches

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, alteration or disclosure. No internet transmission or storage system is completely secure.

Service reports, forms, photographs and other business records may be retained for historical service review, safety, legal and record-keeping purposes. Access and retention are reviewed in light of applicable obligations. Where required by law, information no longer needed is destroyed or de-identified.

If a data breach occurs, we will take steps to contain and assess it and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where legally required.

8. Access and correction

You can ask for access to personal information we hold about you or request a correction using the details below. We may need to verify your identity. We will respond within a reasonable period and explain any refusal, subject to applicable law.

9. Privacy complaints

Contact us with your concern and enough detail for us to investigate. We will acknowledge the complaint and aim to respond within 30 days. If more time is needed, we will let you know. If the matter is unresolved and within the OAIC’s jurisdiction, you can contact the OAIC or call 1300 363 992.

10. Contact and policy updates

Privacy enquiries and complaints: [email protected]
Phone: (03) 9303 9661
Post: Clean Air Filtration, 28 Foden Ave, Campbellfield VIC 3061.

We may update this policy when our practices or legal requirements change. The current version and update date will be published on this page.